Drop in to the Ed Hub (formerly LX Lab) on campus
Our team can provide you with learning design and pedagogical advice, assist you in using technologies for teaching, troubleshoot issues, or simply point you in the right direction if you need support with anything related to teaching. We are located in building 6, level 4 (DAB Building) – looking out onto the courtyard opposite the Universal Cafeteria. If you are visiting from the Broadway buildings, it’s just a quick stroll across the Harris St footbridge.
Online support
We offer online support for all of your learning technology queries. Log a ticket via ServiceConnect and we will get back to you within a few hours on weekdays. Request updates will go straight to your email inbox for added convenience.
Consultations
If you are looking for personalised, one-on-one support, you can book in for a consultation with one of our learning design and technology specialists. This is a great option if you need more in-depth guidance, pedagogical advice or help with tricky issues.
We provide consultations via Zoom or face-to-face in our on campus space (CB06.04.020) on weekdays from 10am to 4pm. Make sure you book in advance by logging a ticket via ServiceConnect to secure your preferred time. Please allow a few hours for our team to confirm your booking.
Live chat
For just-in-time support or any general queries about our learning technologies or events, our live chat service is available between 10am and 4pm on weekdays. Click the red ‘Live Chat’ tab that’s visible on the bottom right of all pages of this website to connect with us. If your request requires more hands-on support, a Service Connect ticket might be needed for investigation and follow-up.
Events
We host a variety of workshops and training sessions for the learning and teaching community at UTS. Check out our Events page to register for our sessions and subscribe to our weekly digest to find out about our upcoming workshops.
Educational media support
The Ed Media team can support the production of educational video and media content for use in your Canvas site. Learn more about our services.
Find out more
The Education Portfolio comprises 4 units within the Division of Education and Students at UTS. We work with faculties, academics and professional staff across the course lifecycle, to drive high-quality student experiences.
We provide support for teaching and learning at the individual (Self help & capability building via the Express website), faculty and University level.
UTS staff can access and follow this SharePoint site to get a full view of our services, from media support and professional learning to strategic projects and partnerships.
For general enquires about the Education Portfolio, contact us at Ed.Connect@uts.edu.au
